Shipping policy

SHIPPING POLICY

Last updated: [Insert Date]

This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased from VDGSUPPLIERS LTD via our Shopify online store.

1. Shipping Locations

We currently ship to customers in the United Kingdom and select international destinations. If your location is not available at checkout, please contact us at vdgsuppliers@yahoo.com to confirm availability.

2. Processing Times

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods (e.g. holidays, sales), processing times may be slightly extended.

3. Shipping Methods & Delivery Times

We use trusted courier services such as Royal Mail, Evri, DPD, and UPS. Estimated delivery times:

Destination	Shipping Method	Estimated Delivery Time
United Kingdom	Standard Shipping	2–5 business days
United Kingdom	Express Shipping	1–2 business days
Europe	Standard International	5–10 business days
Rest of World	International Tracked	7–15 business days

Note: Delivery timeframes are estimates and may vary due to courier delays, customs processing, or other unforeseen circumstances.

4. Shipping Costs

Shipping fees are calculated at checkout based on the delivery location and selected method.
Occasionally, we may offer free shipping promotions — these will be clearly communicated on the website.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and tracking link.
If you haven’t received tracking information within 3 business days, please contact us.

6. Customs & Import Duties

For international orders:

Import taxes, customs duties, and fees may apply depending on your country.
These charges are not included in the item price or shipping fee and are the responsibility of the customer.

7. Failed Deliveries & Address Errors

It is the customer’s responsibility to provide a correct and complete shipping address.
If a package is returned due to an incorrect address or unsuccessful delivery attempts, we may charge an additional shipping fee to resend the item.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, contact us within 7 days of delivery.
We will work with the courier to resolve the issue and may offer a replacement or refund depending on the outcome.

9. Contact Us

If you have any questions about shipping or need support, contact us at:

VDGSUPPLIERS LTD
Company Number: 14294190
VAT Number: 438285176
Email: vdgsuppliers@yahoo.com
Phone: +44 7533 333897
Address: 3 Shaftesbury Road, Carshalton, SM5 1HH, United Kingdom
Point of Contact: Denis